Changed Your Mind? No Worries at All!

At WeightWorld, we’re happy to bring you top-quality products and great service. While we’re fairly sure you’ll be delighted with what you’ve ordered, we totally understand that you may have a change of heart. What matters most to us is that you’re happy with your order. If you decide to return something, we’ve made it easy for you. We have a no-questions-asked 30-day return policy, which means that within this span, you can return your order without any hassle. Also, our friendly customer care team is always happy to help if you’ve any questions regarding the return process.

How to Send Your Order Back:

  • If you’d like to return an item for any reason, just contact us first.
  • If you return it to us within 30 days in its original condition, you'll get a hassle-free refund - no questions asked.  
  • If your package or items arrived in a damaged condition, contact us straight away so we can get it sorted for you.
  • We’ll keep you posted about when our warehouse receives your returned item and when the refund has been issued, so that you are not kept guessing about your refund status.
  • Your refund will be processed using the same payment method you used when placing the order.
  • To make sure your return gets to us safely, we recommend sending it with a trackable delivery option, just to be on the safe side.

Whether you’re in Cork, Galway or anywhere across Ireland, returning something to us is simple and stress-free.

I want to return my item

You can return any unopened item that you aren’t happy with within 30 days of delivery. Send the item back to us, and you will be refunded in the same payment method you originally paid with.

I have received a faulty item

If you spot a fault with your order, be sure to give us a call as soon as you can. Just get in touch with our friendly customer care team, share your 8-digit order number, the name of the item, and let us know what’s gone wrong. We’ll get a replacement sent out to you without delay.

An item is missing from my order

If you find an item missing from your order, please get in touch with us. Let our customer care team know the 8-digit order number, and we’ll try our best to send you the missing item as soon as possible.

How do I know that you have received my item?

As soon as we receive your item back at our warehouse, you will be notified. We will also keep you notified when your refund is processed or when your missing product is being sent out.

When will I receive my refund?

The exact timing depends on your card issuer and bank. Having said that, refunds typically take 2-3 working days. So, you can expect your refund within this period.