Returns

1.1 This Return and Refund Policy is designed to provide clear, transparent, and legally compliant guidance regarding the eligibility, process, and conditions under which products purchased from us may be returned or refunded. This Policy applies to all purchases made from WeightWorld, a brand operated by Comfort Click Ltd. (the “Company”), and is intended to align with applicable Irish and European Union consumer protection laws, including the EU Consumer Rights Directive (2011/83/EU) as implemented by the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484 of 2013), the Irish Sale of Goods Act 1980, and the Sale of Goods and Supply of Services Act 1980. Nothing in this Policy shall be construed to limit or exclude any non-waivable rights or remedies available to consumers under applicable law.

We are committed to maintaining the highest standards of consumer safety, product quality, and regulatory compliance. Given the nature of dietary supplements and other health-related products, certain limitations and conditions apply to returns and refunds. This Policy applies exclusively to purchases shipped to customers within Ireland and constitutes an integral part of, and should be read in conjunction with, our Terms of Use.

This Policy is drafted to comply with applicable Irish law and EU consumer protection directives. No return, refund, or exchange is available except as expressly set out in this Policy or as required by applicable mandatory law, which shall always prevail.

By accepting the Terms of Use along with the Return and Refund Policy and by placing an order with the Company, the customer expressly acknowledges and agrees to the terms of this Return and Refund Policy, including all limitations on refunds, exchanges, and shipping charges. Customers are encouraged to contact the Company’s Customer Service directly to resolve any questions, concerns, or issues related to returns, refunds, or exchanges prior to initiating a chargeback, payment dispute, or third-party claim.

The Company’s liability in connection with any approved return, refund, or exchange shall be strictly limited to the amount paid for the product only, excluding all shipping, handling, delivery, taxes, or ancillary fees.

1.2. Applicable Territories – Ireland

This Return and Refund Policy applies to purchases made through the Company’s official websites and direct-to-consumer platforms servicing customers located in Ireland. Consumer rights, return eligibility, withdrawal periods, and refund obligations may vary based on local laws and regulations within each applicable Territory.

For orders shipped to or within Ireland, this policy is governed by applicable Irish consumer protection legislation and EU Directives, including but not limited to the EU Consumer Rights Directive (2011/83/EU), the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484 of 2013), and the Sale of Goods and Supply of Services Act 1980. Products purchased through third-party marketplaces or retailers (including but not limited to Amazon or other authorised platforms) are subject to the return, refund, and cancellation policies of the respective platform or seller and are excluded from this policy unless expressly stated otherwise.

2.1 In accordance with the EU Consumer Rights Directive (2011/83/EU) and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484 of 2013), consumers resident in Ireland are entitled to a statutory right of withdrawal within fourteen (14) calendar days from the date of receipt of goods, without providing any reason.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by submitting a clear declaration (e.g., via our online Withdrawal Form, letter, or email) within the 14-day withdrawal period. The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

Withdrawal Form: Customers wishing to exercise their right of withdrawal within 14 days may do so via our online Withdrawal Form. Please note that the form will only accept submissions within the 14-day withdrawal period. Submissions made after this period will not be accepted, and customers will be directed to our Returns page and Customer Service team for further assistance.

Exceptions to the Right of Withdrawal: The right of withdrawal does not apply to:

• sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery (this includes dietary supplements, personal care products, and consumable health goods once opened or unsealed);
• goods that have been mixed inseparably with other items after delivery.

Where withdrawal is validly exercised, the Company shall reimburse all payments received from the consumer, including standard delivery costs (but not any supplementary costs arising from a choice of delivery other than the standard delivery offered), without undue delay and no later than fourteen (14) calendar days from the date on which the Company is informed of the decision to withdraw.

Return Shipping Costs upon Withdrawal: The consumer shall bear the direct cost of returning the goods, unless the Company has agreed to bear these costs or has failed to inform the consumer of this obligation.

3.1 Outside of the statutory right of withdrawal, returns will be accepted only if requested within 30 days from the date of confirmed delivery, as evidenced by carrier tracking records. Any return request submitted after this period shall be deemed ineligible and will not be approved.

A return may be authorised solely at our discretion and only where all conditions below are satisfied:

• a return request is submitted within 30 calendar days of confirmed delivery;
• the product remains unopened, unused, untampered with, and in its original packaging, including all seals, labels, and inserts;
• valid proof of purchase is provided; and
• a Return Authorisation Number has been issued in advance.

Note – Failure to satisfy any condition renders the return ineligible.

In accordance with EU health and hygiene regulations and industry best practices, dietary supplements that have been opened or used cannot be resold, restocked, or redistributed due to health, safety, and quality control considerations. Accordingly, such products are not eligible for return or refund under any circumstances, subject to any mandatory statutory rights under applicable Irish and EU consumer law.

The Company reserves the right, at its sole discretion, to inspect returned products and to accept or deny a return or refund if the foregoing eligibility criteria are not strictly satisfied.

3.2 Faulty, Damaged, or Incorrect Goods [Remedies]

If a product is received in a faulty, defective, damaged, materially non-conforming, or incorrect condition, the customer should promptly contact our Customer Care team upon receipt of the product. Subject to verification and in accordance with the applicable return, refund, and consumer protection laws – including the Irish Sale of Goods and Supply of Services Act 1980 and EU consumer rights legislation – we will assist the customer with the appropriate resolution, including replacement, return, refund, or other applicable remedies.

If a product is materially defective or materially non-conforming at the time of delivery, customers should notify us as soon as reasonably practicable after discovering the issue and provide reasonable supporting evidence. Prompt notification, preferably within three (3) calendar days of receipt, will assist us in investigating and resolving the matter efficiently. Nothing in this provision limits or affects the consumer’s statutory rights under applicable Irish or European Union law. Minor variations in packaging, labelling, or appearance that do not affect product identity, safety, or quality do not constitute a defect.

Upon verification of the claim, and subject to applicable law, the Company shall, at its discretion, provide one or more of the following remedies:

• Replacement of the product at no additional cost to the customer (shipping charges may be applicable).
• Refund of the purchase price, in whole or in part.

For reasons of health, hygiene, product integrity, and regulatory compliance, the following items are strictly non-returnable and non-refundable to the fullest extent permitted by law:

• consumable products, dietary supplements, and personal care items once opened or unsealed;
• products returned without prior authorisation;
• products damaged due to misuse, improper storage, or customer negligence;
• promotional, clearance, or “final sale” items;
• gift cards and digital products.

These exclusions apply regardless of customer dissatisfaction or change of mind, subject always to the consumer’s statutory rights under Irish and EU law, including the 14-day right of withdrawal for sealed/unopened goods.

All approved refunds shall be issued to the original form of payment. Where the consumer expressly agrees, refunds may alternatively be issued as store credit, discount coupons, or gift vouchers. Such credits are non-transferable, non-redeemable for cash, and may be subject to an expiration period. For statutory withdrawal refunds, reimbursement shall always be made to the original means of payment unless the consumer has expressly agreed otherwise.

Where applicable, the delivery fee or handling fee may be deducted from the refund amount. Any such fee will be clearly disclosed to the customer prior to purchase and prior to return authorisation, in compliance with applicable EU and Irish consumer protection regulations. No undisclosed or hidden fees shall be applied.

For refunds issued under the statutory right of withdrawal, the Company shall reimburse all payments, including standard delivery costs, no later than 14 calendar days from the day of receiving the returned goods or proof of return dispatch – whichever is earlier. Refunds will be made using the same means of payment as the consumer used for the initial transaction, unless expressly agreed otherwise.

Refund processing times may vary depending on the payment provider and financial institution, and the Company shall not be responsible for delays caused by third-party payment processors or banks.

For returns under the statutory 14-day right of withdrawal, the consumer shall bear the direct cost of returning the goods unless otherwise agreed or required by applicable law. Products returned without proof of delivery may be rejected.

For returns due to defective, damaged, or incorrect goods, return shipping costs shall be borne by the Company in accordance with the Irish Sale of Goods and Supply of Services Act 1980 and applicable EU consumer protection legislation.

7.1. Resolution Procedures

Our Company is dedicated to addressing all consumer concerns through a transparent and efficient process. We strongly urge customers to engage with our internal Customer Care team to seek an amicable settlement before pursuing any external legal action, payment disputes, or formal chargeback proceedings.

Alternative Dispute Resolution & Consumer Redress:

Should a satisfactory outcome not be reached through direct communication, residents of Ireland may access the following independent resources for guidance and conflict resolution:

• The Competition and Consumer Protection Commission (CCPC): Consult www.ccpc.ie for authoritative information regarding your legal rights.
• The Small Claims Procedure: For domestic claims not exceeding €2,000, applications may be lodged via the local District Court.
• The European Consumer Centre Ireland (ECC Ireland): Provides mediation services for cross-border issues where the vendor is located within the EU, EEA, or the UK (www.eccireland.ie).

7.2. Applicable Law & Jurisdiction

For customers residing in Ireland, this policy shall be governed by and construed in accordance with Irish law and applicable EU consumer protection directives. Any disputes arising out of or in connection with this policy shall be subject to the jurisdiction of the Irish courts, without prejudice to any mandatory consumer rights under Irish or EU law.

We reserve the right to refuse returns, refunds, or future transactions where we reasonably determine that a customer has engaged in fraud, abuse, policy circumvention, or excessive return behavior, without notice, subject to any mandatory rights under applicable Irish and EU consumer law.

This policy may be amended from time to time. Each revision shall be identified by effective date, and the most current version shall supersede all prior versions. Continued use of the Company’s products or services after the effective date constitutes acceptance of the revised policy, to the extent permitted by law. In accordance with applicable consumer protection regulations, consumers will be notified of material changes to this policy in advance.

Material changes to this policy will be communicated through reasonable means, including notification via email or prominent notice on our website. Non-material updates may take effect immediately. Nothing herein limits any mandatory consumer rights under applicable Irish or EU law.

If you have any questions, concerns, or require assistance regarding our products, orders, returns, refunds, or policies, please contact us using one of the methods below:

Email: info@weightworld.ie

Postal Address: Comfort Click Limited, Care of: Openbox Logistics, Dalesann Momentum, Jamestown House, Jamestown Business Park, Finglas, Dublin, D11 P2TT, Republic of Ireland.