The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that, in most cases, you have up to 14 days after receiving your goods to change your mind and get a full refund.

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. For the expected lifespan of your product, you’re entitled to the following:

Up to 30 days: If your goods are faulty, you can get a refund.

Up to six months: If they can’t be repaired or replaced, you’re entitled to a full refund in most cases.

Up to six years: If the goods don’t last a reasonable amount of time, you may be entitled to a partial refund.

Directive 1999/44/EC covers products bought within the EU and grants all EU consumers a minimum 2-year guarantee. This ensures that we must repair, replace, or refund your purchase free of charge, including shipping costs. However, we may need to examine the item to confirm whether it was defective when you bought it. In such cases, you might need to pay for the return shipping and can request a refund for these costs if we determine the item was faulty at the time of purchase.

Directive 1999/44/EC applies only to material defects that existed when you received the product, with the 2-year period starting from the day you took possession. Within the first 6 months, you’re entitled to have faulty goods repaired or replaced free of charge. After 6 months, but within 2 years of delivery, you’re still protected against faulty products if you can prove the fault existed at the time of delivery.

If a repair or replacement fails, or if both are impossible or disproportionate or if the repair or replacement is not carried out in a reasonable time or causes significant inconvenience, you may be entitled to a price reduction or final rejection. If this occurs within the first 6 months, you can choose to:

  • Keep the goods and have future payments reduced by an appropriate amount.
  • Keep the goods and receive a partial refund.
  • Reject the goods and receive a full refund.

This is a summary of some of your key rights. For detailed information, please visit Citizens Information at https://www.citizensinformation.ie/en/ or call 0818 07 4000.

This summary highlights some of your key rights and is not intended to replace the full terms, which you should read carefully.

 

This contract outlines:

  • Your legal rights and responsibilities;
  • Our legal rights and responsibilities; and
  • Some key information required by law

In this contract:

‘We’, ‘us’ or ‘our’ means COMFORT CLICK LTD; and

‘You’ or ‘your’ means the person using our website to buy goods from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

E-mail: info@weightworld.ie, Monday to Friday: 8am to 6pm;

Telephone: +44 203 322 7970, Monday to Friday: 8am to 6pm. We may record calls for quality and training purposes.

Do you need extra help?

If you'd prefer this contract or our website catalogue in a different format (such as audio, large print, or braille), feel free to get in touch with us using the contact details provided in the above section.

Who are we?

We are registered in Ireland under company number: 657725

Our registered office is at: No. 7 Dr. Croke Place, Clonmel, Co. Tipperary, E91 E7D0, Ireland

Our VAT number is: IE3707911NH

1. Introduction

1.1 By purchasing goods from our website, WeightWorld.ie, you are agreeing to be legally bound by this contract.

1.2 You are only permitted to purchase goods from our website for personal, non-commercial use.

1.3 When you place an order, you are also agreeing to be legally bound by:

  • 1.3.1 Our Terms and Conditions, along with any documents mentioned within them.
  • 1.3.2 Any additional terms that may amend or replace parts of this contract, which could be required for legal, regulatory, or security reasons. Should this happen, we’ll notify you with one week's notice. If you do not agree, you may end the contract by giving us one week's notice.
  • 1.3.3 Specific terms that apply to particular goods. You can find these on the relevant product page in our catalogue.
  • 1.3.4 All of these documents are considered part of this contract as if included here in full.

2. Information we give you

  • 2.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we are legally required to give you certain important details before a legally binding agreement is formed between you and us. To view this key information, you can:
    • 2.1.1 Refer to the Confirmation Email (see clause 3.2.3)
    • 2.1.2 Get in touch with us using the contact details provided at the given above on this page.
  • 2.2 These key details form part of this contract as if they were written out in full here.
  • 2.3 If any of this key information needs to be updated after a legally binding contract has been made, we can only do so with your consent.

3. Ordering goods from us

  • 3.1 Here’s how a legally binding agreement between you and us is formed.
  • 3.2 You place your order through our website. Please ensure you’ve reviewed your order carefully before confirming it. If you spot any mistakes, you can correct them by getting in touch with our customer service team (see contact details given above on this page).
    • 3.2.1 Once we receive your order, we’ll send you an acknowledgement email. Please note that this does not mean your order has been accepted.
    • 3.2.2 We may get in touch to let you know we haven’t accepted your order. This could happen for reasons such as:
      • The goods are out of stock
      • We’re unable to process your payment
      • You’re not eligible to purchase the goods
      • Legal restrictions prevent us from selling the goods to you
      • You’ve ordered an excessive quantity
      • There’s been an error in the product description or pricing
    • 3.2.3 Your order will only be accepted once we confirm it via email (Confirmation Email). At that stage:
      • A legally binding contract will come into effect between you and us.
      • We’ll proceed to dispatch the goods to you.
  • 3.3 If you’re under 18, you may be restricted from purchasing certain items from our site. Any age restrictions will be noted on the relevant product pages.
  • 3.4 Pre-ordering goods from us
    • 3.4.1 All pre-orders must be paid for in full at the time of checkout.
    • 3.4.2 We will ship pre-orders as soon as the items become available. Unfortunately, we cannot provide estimated shipping or guaranteed delivery dates when you place your order.
    • 3.4.3 If you’re not willing to wait, we kindly ask that you refrain from placing a pre-order.
    • 3.4.4 If your order includes both in-stock and pre-order items, the entire order will be held and shipped together once all items are ready.
    • 3.4.5 By placing a pre-order with WeightWorld, you confirm your acceptance of the above terms and conditions.

4. Right to cancel this contract

  • 4.1 You are entitled to cancel this contract within 14 days without needing to provide a reason.
  • 4.2 The cancellation period ends 14 days after the date you receive your order.
  • 4.3 To cancel, you must clearly inform us of your decision - this can be done through a written statement (such as a letter sent by post, fax, or email). You may use the model cancellation form provided below, although it is not mandatory.
    Cancellation Form
    To
    Weightworld.ie
    Comfort Click Ltd
    No. 7 Dr. Croke Place
    Clonmel
    Co. Tipperary
    E91 E7D0
    Ireland
    E-mail: info@weightworld.ie
    I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*].
    Ordered on [*]/received on [*],
    Name of consumer(s),
    Address of consumer(s),
    Signature of consumer(s) (only if this form is notified on paper),
    Date
    [*] Delete as appropriate
  • 4.4 To meet the cancellation deadline, it is enough that you send your communication confirming your decision to cancel before the 14-day cancellation period comes to an end.

5. Effects of cancellation

  • 5.1 If you cancel this contract, we will refund all payments you have made to us, including the cost of standard delivery (excluding any additional charges if you selected a delivery option that was more expensive than our standard service).
  • 5.2 We may reduce your refund to reflect any loss in value of the goods if this has been caused by handling them in a way that goes beyond what is necessary to check their nature, features, and functioning.
  • 5.3 We will process your refund without unnecessary delay and no later than:
    • 5.3.1 Four days from the date we receive the returned goods from you
    • 5.3.2 Fourteen days from the date you provide proof that the goods have been returned
  • 5.4 If no goods were supplied, fourteen days from the date you informed us of your decision to cancel the contract.
  • 5.5 If you have already received the goods:
    • 5.5.1 You must either return them to us or hand them over without undue delay, and no later than 14 days from the day of your cancellation. The return deadline is met if you send the goods before this 14-day period ends.
    • 5.5.2 In certain cases, we will cover the cost of returning the goods (see your statutory rights under the Consumer Rights Act 2015 as outlined at the beginning of this contract).
    • 5.5.3 You are responsible only for any decrease in the value of the goods caused by handling them in ways that are not necessary to determine their nature, features, and performance.

6. Delivery

  • 6.1 We use An Post to deliver our products. For information on delivery options, please visit the Delivery page before placing your order.
  • 6.2 The estimated delivery date and time frame will be outlined in the Confirmation Email (refer to clause 3.2.3). This may vary from 1 to 3 days.
  • 6.3 If any situation arises that:
    • 6.3.1 Is beyond our control
    • 6.3.2 Impacts the expected delivery date
    We will inform you of a revised estimated delivery date.
  • 6.4 Delivery will be completed when the goods are delivered to the address you provided.
  • 6.5 If we are unable to properly identify you at the time of delivery, we may not be able to complete the delivery. Our driver may ask to see identification (such as a passport or a photocard driving licence).
  • 6.6 Unless otherwise agreed, if we are unable to deliver your goods within 30 days, we will:
    • 6.6.1 Notify you
    • 6.6.2 Cancel your order
    • 6.6.3 Issue a refund
  • 6.7 If no one is available to receive the delivery, please get in touch with us using the contact details mentioned above on this page.
  • 6.8 You become responsible for the goods once delivery has been completed. This means the risk passes to you when you take possession of the items.
  • 6.9 We may send your goods in separate deliveries. To find out if your order will be delivered in instalments, please refer to the relevant product page on our website.

7. Payment

  • 7.1 We accept payments via credit cards, debit cards, Shop Pay, and Google Pay. Cheques are not accepted.
  • 7.2 Your credit or debit card will only be charged once the goods have been dispatched.
  • 7.3 All credit and debit card payments must be authorised by the card issuer.
  • 7.4 If we do not receive your payment and you have already received the goods, you must either:
    • 7.4.1 Make payment for the goods within 3 days.
    • 7.4.2 Return the goods to us as soon as possible. In doing so, you must not open or use the goods, must keep them in your possession, and take reasonable care of them, including following any instructions or manuals provided, until they are returned.
  • 7.5 If you fail to return the goods (for example, because you haven’t paid for them), we may arrange to collect them from you at your own expense. We will attempt to notify you beforehand if we intend to do this.
  • 7.6 This clause does not affect your legal right to cancel the contract during the ‘cooling-off’ period, as explained in Clauses 4 and 5.
  • 7.7 The price of the goods:
    • 7.7.1 Is given in euro (€) (EUR)
    • 7.7.2 Includes VAT at the applicable rate
    • 7.7.3 Excludes delivery charges

8. Nature of the Goods

  • 8.1 Under the Consumer Rights Act 2015, you have specific legal rights (commonly referred to as ‘statutory rights’). These include the goods:
    • 8.1.1 Are of satisfactory quality
    • 8.1.2 Are suitable for their intended purpose
    • 8.1.3 Match the description, sample, or model shown
    • 8.1.4 Are correctly installed, if we are responsible for the installation
  • 8.2 We are required to supply goods that comply with your legal rights.
  • 8.3 The product packaging may differ from what is shown on our website.
  • 8.4 While we aim to ensure:
    • 8.4.1 All weights, sizes, and measurements listed in the catalogue are as precise as possible; minor variations may occur.
    • 8.4.2 Product colours are displayed as accurately as possible on our website; the actual colours you receive may vary slightly.
  • 8.5 Any goods sold:
    • 8.5.1 At a discounted rate
    • 8.5.2 As remnants
    • 8.5.3 As sub-standard, it will be clearly marked as such.

    Please ensure they are of acceptable quality for your intended purpose.

  • 8.6 If we are unable to supply specific goods, we may substitute them with alternatives of equal or higher quality and value. In such cases:
    • 8.6.1 We will inform you where possible, although prior notice may not always be achievable.
    • 8.6.2 You have the right to decline the substitute, in which case we will provide a refund or replacement and inform you how long that offer will remain valid.

9. Faulty Goods

  • 9.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are outlined at the beginning of this contract. These rights provide a summary of some of your key entitlements. For more detailed information about your rights and what you can expect from us, please:
    • 9.1.1 Contact us using the details provided at the above on this page, or
    • 9.1.2 Visit the Citizens Information website: https://www.citizensinformation.ie/en/ or call 0818 07 4000
  • 9.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (commonly referred to as ‘statutory rights’), and you may have additional rights under the law.
  • 9.3 If you require:
    • 9.3.1 A repair of the goods
    • 9.3.2 A replacement of the goods
    • 9.3.3 A price reduction
    • 9.3.4 A refund

    Please contact us using the contact details provided above on this page.

10. End of the Contract

  • 10.1 If this contract is terminated, it will not impact our right to receive any payments you owe to us under this agreement.

11. Limit on Our Responsibility to You

  • 11.1 Except for any legal responsibility that cannot be excluded by law (such as for death or personal injury), we are not legally liable for any:
    • 11.1.1 Losses that:
      • Were not foreseeable to you and us at the time the contract was made
      • Were not caused by any breach from our end
    • 11.1.2 Business losses
    • 11.1.3 Losses to non-consumers

12. Disputes

  • 12.1 We will make every effort to resolve any disputes with you promptly and efficiently.
  • 12.2 If you are dissatisfied with:
    • 12.2.1 The goods
    • 12.2.2 Our service to you
    • 12.2.3 Any other matter
    Please contact us at your earliest convenience.
  • 12.3 If we cannot resolve a dispute using our internal complaint handling process, we will:
    • 12.3.1 Inform you by way of a deadlock letter that we are unable to resolve the dispute; and
    • 12.3.2 You may submit a complaint to the Consumer Ombudsman Service. If it has been over 8 weeks since you first raised your complaint with us and we have not reached an agreement, you do not need a deadlock letter.
  • 12.4 If you wish to initiate legal action, the relevant courts in Ireland will have exclusive jurisdiction regarding this contract.
  • 12.5 Ireland law will apply to this contract.

13. Third-Party Rights

  • 13.1 No individual or entity other than the parties involved in this contract has the right to enforce any of its terms.

14. Competition Terms and Conditions:

The following terms apply to all competitions hosted by WeightWorld. By entering the competition, you agree to these general terms and conditions specific to the competition.

To participate in the competition, you must be over 18 years old. WeightWorld reserves the right to exclude participants under the age of 18.

Participation in competitions is free, unless otherwise stated, and each individual is permitted to enter only once. Any attempt to cheat, falsify names, or addresses may result in disqualification from the competition.

WeightWorld will contact all winners directly, and employees of WeightWorld are not eligible to participate in the competitions.

By entering our competitions, you also consent to WeightWorld sending you service emails, such as reminders for abandoned baskets and notifications regarding products you have shown interest in on our website. Additionally, we may use your data for targeted marketing purposes.

Our competitions are not contingent on making a purchase, and by participating, you automatically give consent to receive newsletters to the registered email address. You can unsubscribe from these newsletters and/or service emails at any time using the unsubscribe process on our website or by contacting our customer service team.