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Customer service
We’re here to help! Take a look at our frequently asked questions below, and if you still have any queries, please do not hesitate to contact us.
Our customer service team is available Monday-Friday between 8am - 6pm
Frequently asked questions
When will I receive my order?
Once you place your order, you can expect delivery within 1 to 3 working days.
How can I track my order?
You’ll receive a unique tracking number once your order has been dispatched. Simply pop onto our delivery page, enter your tracking number, and you’ll see exactly where your parcel is.
What forms of payment do you accept?
We offer plenty of payment options to suit you. You can pay with credit cards, debit cards, Shop Pay, or Google Pay. If you prefer to chat with someone, feel free to ring us and place your order over the phone with one of our team members.
My order hasn't arrived, what should I do?
First, check your tracking number for an update on the delivery. If you’re still unsure, just get in touch with our helpful customer care team. To speed things along, have your 8-digit order reference number handy.
How can I find out more about your products?
If you have any questions about a product, simply give us a call, chat with us live on our website, or drop us an email. Our team is available to help you Monday to Friday from 8am to 6pm.
Live Chat
Sometimes you want an answer to your question as fast as possible. If that's you, give our live chat try!
Send us an email at any time and we will get you an answer within 24 hours (Monday - Friday): info@weightworld.ie
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